Effective Date: 28-06-2025

At Fluffy Floof, we are committed to creating a safe, respectful, and welcoming environment for our customers, employees, and the pets we care for. Our Code of Conduct outlines the expectations for behavior within our facilities, during service interactions, and in all communications.

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1. Respect and Kindness

• We treat all customers, colleagues, and pets with kindness, patience, and respect at all times.

• Discrimination, harassment, or abusive behavior of any kind will not be tolerated.

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2. Pet Welfare and Safety

• We prioritize the safety, health, and emotional well-being of every pet under our care.

• Pets must have up-to-date vaccinations as required by Dubai Municipality, including protection against internal and external parasites.

• Any sign of illness, injury, or distress in pets will be immediately communicated to the pet owner.

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3. Honest and Transparent Communication

• We provide honest information about our services, pricing, and policies.

• We ensure transparent communication regarding any incidents, delays, or changes in service.

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4. Professionalism

• We maintain a clean, hygienic, and safe working environment.

• We follow ethical business practices and comply with all Dubai Municipality regulations and local laws.

• We handle all personal information in accordance with our privacy policy and data protection standards.

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5. Customer and Staff Responsibility

• Customers must provide accurate pet information and disclose any behavioral or medical issues.

• Both customers and staff are expected to engage in courteous, solution-focused discussions if issues arise.

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6. Zero Tolerance for Aggression

• Aggressive behavior toward staff, other customers, or animals will result in immediate refusal of service and potential future bans.

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7. Commitment to Continuous Improvement

• We welcome feedback and strive to continuously improve our services and workplace culture.

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Acknowledgment

By using Fluffy Floof’s services, visiting our premises, or engaging with our staff, you agree to follow this Code of Conduct.