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Privacy Policy

Effective Date: 28-06-2025

Welcome to Fluffy Floof!
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website https://www.fluffyfloof.com, contact us via WhatsApp, phone calls, or visit our pet grooming and boarding center in United Arab Emirates, Dubai, Jumeirah Village Circle (JVC).

By using our services, you agree to this Privacy Policy.​

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1. Information We Collect

We collect information in the following ways:

  • Personal Information:
    Name, phone number, email address, pet information (name, breed, age, special requirements), booking details.

  • Payment Information:
    Payment records from in-person transactions, Stripe, and Ziina. We do not store card details directly.

  • Communications:
    Conversations via WhatsApp, phone calls, contact forms, emails, and social media.

  • Website Data:
    Data from Google Analytics, including IP addresses, browser type, device information, and browsing behavior on our website.

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2. How We Use Your Information

We use your information to:

  • Confirm and manage grooming, boarding, daycare, and pet supply bookings.

  • Provide customer service and respond to your inquiries made via WhatsApp, phone calls, and our website.

  • Process payments via cash, card, Stripe, and Ziina.

  • Send appointment reminders, updates, special offers, and promotional messages through WhatsApp, phone calls, email, and social media.

  • Improve our website and marketing effectiveness through Google Analytics and targeted advertising.

  • Ensure the safety and well-being of your pets while under our care.

  • Comply with applicable laws and regulations.

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3. How We Collect Bookings

You can book with us through:

  • WhatsApp chats.

  • Phone calls.

  • Our integrated website booking form on fluffyfloof.com.

All bookings are securely stored on our Wix Calendar and WhatsApp chat history.

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4. Sharing Your Information

We never sell your personal information.
We may share your data with:

  • Payment Processors: Stripe and Ziina for secure payment handling.

  • Technology Partners: Wix (website platform and calendar), Google (analytics and ads), Meta (for Facebook and Instagram ads).

  • Marketing Platforms: WhatsApp, Instagram, Facebook, Snapchat, TikTok (for sending offers and updates).

  • Government Authorities: If legally required to do so.

All third parties are required to protect your data and may only use it for specified purposes.

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5. Cookies & Tracking Technologies

Our website uses cookies and Google Analytics to:

  • Understand how you interact with our website.

  • Improve user experience.

  • Serve you relevant ads on Google, Instagram, and Facebook.

You can control cookies through your browser settings.
By continuing to use our website, you consent to the use of cookies.

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6. Payment Security

We do not directly collect or store your card information.
Payments made via Stripe and Ziina are processed through their secure, encrypted systems.

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7. Data Storage & Security

  • Booking and customer information is securely stored on Wix Calendar.

  • Customer communications are stored in WhatsApp chats and phone call logs, accessible only by our authorized team.

  • We implement reasonable physical, technical, and organizational measures to protect your data from unauthorized access or disclosure.

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8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate information.

  • Withdraw consent from marketing communications at any time (you can reply "STOP" on WhatsApp to opt out).

  • Request the deletion of your personal data, where legally permissible.

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To exercise these rights, please contact us at:
📞 +971 4 834 8515
📧 info@fluffyfloof.com

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9. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Updates will be posted on https://www.fluffyfloof.com with the revised effective date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Fluffy Floof
📍 JVC, Dubai, United Arab Emirates
📞 +971  4 834 8515
📧 info@fluffyfloof.com
🌐 https://www.fluffyfloof.com

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