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Terms & Conditions

Effective Date: 28-06-2025

Welcome to Fluffy Floof! These Terms & Conditions outline the rules and guidelines for using our services, website, and booking platforms. By making a booking, visiting our premises, or using our website https://www.fluffyfloof.com, you agree to comply with these terms.

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If you do not agree to these Terms & Conditions, please refrain from using our services.

 

1. About Us

Fluffy Floof provides pet grooming, boarding, daycare, and pet supply services in United Arab Emirates, Dubai, Jumeirah Village Circle (JVC).

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2. Booking & Appointments

  • Bookings can be made via:

  • Booking Confirmation:
    Bookings are only confirmed after we acknowledge your request via WhatsApp, phone, or email.

  • Arrival Policy:
    We kindly ask you to arrive 15 minutes before your scheduled appointment to ensure a smooth check-in process.

  • Late Arrivals & No-Shows:
    If you arrive 15 minutes or more past your confirmed appointment time, it may be considered a no-show and our cancellation policy will apply. Repeated no-shows may result in refusal of future bookings.

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3. Cancellations & No-Shows

  • Cancellations:
    Please notify us at least 4 hours before your scheduled appointment for cancellations or changes.

  • No-Shows:
    A no-show is defined as arriving 15 minutes or more after your scheduled appointment time without prior notice. Missed appointments without timely cancellation may result in a cancellation fee or refusal of future bookings.

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4. Payment Terms

  • Accepted payment methods:

    • Cash (in person)

    • Card payments (in person)

    • Online payments via Stripe or Ziina

  • Payments must be settled at the time of service unless agreed otherwise in advance.

  • Prices are subject to change without prior notice, but confirmed bookings will honor the quoted price.

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5. Late Pick-Ups Policy

We kindly ask that pets are picked up within 45 minutes after the grooming session is completed.
If pick-up is delayed beyond this 45-minute window, daycare charges will apply.

By booking with us, you acknowledge and agree to Fluffy Floof’s pick-up window policy.

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6. Pet Health & Safety

  • All pets must be in good health and free from contagious diseases.

  • We reserve the right to refuse service if a pet shows signs of illness or aggressive behavior.

  • Owners must inform us of any medical conditions, allergies, or behavioral issues at the time of booking.

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7. Liability

  • While we take all reasonable care during grooming and boarding, Fluffy Floof is not liable for:

    • Pre-existing conditions or reactions.

    • Minor injuries that can occur during grooming such as small nicks or skin irritations.

  • Pets left with us are at the owner's risk, though we will take all steps to ensure their safety and comfort.

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8. Marketing & Photos

  • We may take photos or videos of your pet during their visit for promotional use on social media and our website.

  • If you do not wish for your pet's image to be used, please inform us at the time of booking or drop-off.

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9. Use of Our Website

  • You agree not to misuse our website https://www.fluffyfloof.com or attempt to interfere with its security or accessibility.

  • We may update our website content and services at any time without notice.

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10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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11. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Changes will be posted on our website with the updated effective date.

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12. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us:

Fluffy Floof
📍 JVC, Dubai, United Arab Emirates
📞 +971 4 834 8515
📧 info@fluffyfloof.com
🌐 https://www.fluffyfloof.com

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